Hammer = $10
T-shirts with Dogs & Cats = $25+
Bad Customer Service = Frustration, time & a few wrinkles
Reaction: Priceless

Mona Shaw, a 76 year old retired nurse from Virginia, was recently charged with disorderly conduct after she walked into her local Comcast Cable office and repetitively whacked a computer and telephone near the customer assistance counter with a hammer while shouting ” Now have I got your attention?”.

Mona justified her actions by explaining to the officer on duty the type of unprofessional customer service she had encountered over the past few weeks. Apparently after signing up for a cable/internet/phone plan with Comcast she was stood up by the first technician scheduled to come and then left with a broken telephone after the second technician came days later and abruptly quit.

Determined to get the service up and running, Mona decided to take matters into her own hands and headed to the Comcast office only to have to wait 2 hours to meet with a rude manager who offered no immediate solutions. Needless to say, her last and final trip to the Comcast office (hammer in hand), went smashing.

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